SlackThe email, in four parts
- Confirm the end date and thank the client in one sentence.
- What we will hand over, and by when: assets, the definitions sheet, the change log and the report history.
- What we will remove: access, connections and shared logins, and the date they will go.
- The final report date and a contact for questions afterwards.
A made-up example
This confirms that our work ends on 30 November. By 7 December you will receive the creative files, the definitions sheet and the change log. We will remove our access to your ad accounts on 1 December and confirm it in writing. The final report arrives on 5 December.
Tips
- Send it from a person, not a no reply address.
- Keep the tone neutral even if the reason is hard.
