How to run a client dashboard review, step by step

A dashboard review that ends with 'looks fine' wastes the client's time. A fixed order turns the same screen into decisions.

Operations · 5 min read · Updated 2026-10-07

Before the review

  • Check that the data is fresh: the date of the last sync, and any source that is late or missing.
  • Confirm the period and the comparison, for example the last 7 days against the 7 days before.
  • Mark every number as measured or not measured. A missing number is not zero.

In the review, in this order

  • Start with the outcome: orders or revenue, then MER against the client's break-even line.
  • Move to the drivers: spend, new customer rate, average order value and return rate.
  • Read the channel split, then the three campaigns or ad sets with the biggest change, not the biggest spend.
  • Compare tracked orders with store orders for the same days, so a tracking problem is not read as a sales problem.
  • Read the change log for the period, and match each change with the numbers that moved after it.

After the review

  • Write three lines: what moved, the most likely cause, and what we will check next.
  • Give each open check one owner and one date.
Made-up scenario: MER for a made-up store drops 8% in one week. Tracked orders match the store, spend rose on one campaign, and the change log shows a new audience added on Tuesday. The next check is that campaign's frequency on Monday.
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